Terms & Privacy Policy

Terms and Conditions of Service – Shape Zone
We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Booking an appointment with us. When you book an appointment with us, you will be asked to fill out a Treatment consent and Consultation form in order to collect necessary information about you, how to contact your, about  your required treatments,  your medical background, we also collect information about your habits that can influence the outcome of our body shaping and skin transformation so we can advise you the best possible ways. 
All information is stored and handled in accordance with the current laws. 

Before committing to booking an appointment with us, it is important that you make yourself familiar with our policies.  When you make your booking you are entering into an agreement with us. This agreement will be in place for all our your bookings in the future. We may change our terms and policies without any prior notice or notice at all. It is the client’s responsibility to stay informed of the current terms. 

Please note the cancellation policy before committing to a reservation.
We are a small business, so cancellations can have a big impact on us.
In order for us to confirm a reservation, a deposit of 100% is required to secure your booking.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, clients are reminded that no exceptions to the above conditions will be made and that any booking made with Shape Zone London for either  goods, services that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

All offers are subject to availability and are for a limited time only. All purchases of discounted items, goods, products, services, treatments, packages are final and non-refundable. We do not offer any refund, return, or exchange for products, services, packages purchased at a discounted price. By proceeding with the purchase of discounted items, services you acknowledge and agree to this no-refund policy.

Policies and Therapist Assignment
All policies are available on our website and at the clinic. Our therapists are trained and certified according to Shape Zone’s protocols. Shape Zone does not guarantee treatment with a specific therapist for the duration of a treatment course, although clients may select a therapist, subject to availability. Appointments
Arrival: Clients are required to arrive 15 minutes prior to their scheduled appointment to complete necessary paperwork. Late arrivals may result in reduced treatment time or forfeiture of the session, with full fees charged.
Cancellations/Postponements: In the event that Shape Zone must cancel or postpone an appointment at short notice, we will make reasonable efforts to notify the client in advance.
Preparation: Clients will be informed of any pre-treatment preparation. Failure to comply may result in appointment cancellation, reduced treatment time, or additional charges.
Children: Children under 16 years old must be accompanied by an adult chaperone during the treatment session. Failure to provide a chaperone will result in the cancellation of the treatment and loss of appointment fees.

Consultations, call back requests.
£20 is payable when booking, which then can be used towards any services or products. No refunds.

Cancellation, Rescheduling, and No-Show policy
Notice Requirement  Cancellation/Rescheduling: Shape Zone London requires a minimum of 48 hours’ notice to reschedule or cancel all appointments. All request must be made via email at info@shapezone.uk. We do not accept cancellations and scheduling requests via messenger, instagram, whatsapp, text message, phone call. We are not open 24/7 and we cant respond on these channels, however our emails are being monitored in out of work hours as well. For this reason NO request will be accepted other than email notification. 

Prepaid Sessions  Late Cancellations:
If you fail to cancel or reschedule your prepaid session within the 48-hour notice period, you will forfeit that appointment, and it will be deducted from your course.
No-Shows: If you do not attend your scheduled appointment without prior notice, (48hrs) the session will be forfeited and deducted from your course.
Unpaid/paid Services or Consultation Appointments 
Late Cancellations: For services or consultation appointments, a fee of 100% will apply if you do not provide at least 48 hours’ notice to cancel or reschedule.
No-Shows: If you do not attend a scheduled unpaid service or consultation appointment without prior notice, a fee of 100% will be charged.

Booking and Rescheduling Recommendations 
Advance Planning: To ensure your needs are met, we recommend booking or rescheduling your treatments as far in advance as possible. This allows us to accommodate your preferred time and specialist. However, please note that we cannot always guarantee the availability of the same specialist or the exact time you desire for each appointment.

Unclaimed Deposits: Deposits left unclaimed for over 12 months will be forfeited.
Refund Policy
All treatments and services purchased at Shape Zone London are non-transferable, non-refundable. This means that they cannot be transferred or assigned to another individual.
Items & Purchases: All purchases made at Shape Zone London, including treatments, services, and products, are non-refundable.
Once a purchase has been made, it cannot be refunded.
This refund policy does not affect your statutory rights.
Clients are encouraged to fully consider their purchases and ensure they understand the terms and conditions before proceeding with any transaction at Shape Zone London.

Booking of Treatment Courses
Payment: Courses of treatment must be paid for in full prior to the first session.
Expiry Policy
Pre-paid treatments are valid for the following timeframes, calculated from the date of purchase:
Expiry Dates 
Treatments for the Body: Valid for 2 months.
Treatments for the Face: Valid for 2 months.
Unused treatments within these periods will be forfeited. Expiry extensions are available at £100/month. You can only extend the time of expiry while your course is still active. We cant extend expired courses.

Conditions of Expiry 
If the purchased treatments are not used within the specified valid timeframe, the sessions will expire. 

Start Date: The valid period begins from the date of purchase, not the date of the first session.
It is the client’s responsibility to schedule and attend treatments within this timeframe.

Reinstatement of expired sessions will only be granted for the following valid reasons:
Pregnancy: If you confirm your pregnancy while your course is still active.
Medication/Medical Condition: If you are temporarily taking medication or have a medical condition that makes you unsuitable for treatment while your course is still active.

Notification Requirement Timely Communication:
It is essential that Shape Zone is notified of your circumstances before your course expires. If notification is not provided while the course is still active, reinstatement will not be approved, regardless of the circumstances.
Reinstatement Process
Notify Us Promptly: Inform Shape Zone about your situation while your course is still active. Contact Us When Ready: Once you are ready to resume your treatments, contact Shape Zone to request reinstatement of your sessions.
Approval Limitation: Reinstatement will only be approved once during the lifetime of the course.
No further extensions will be granted, even for the same or similar reasons.

Refunds
All sales of treatments and products are final. No refunds are offered for any reason.

Dissatisfaction: Clients with concerns about their experience may contact Shape Zone for resolution management@shapezone.uk

Liability
Shape Zone will not be held liable for any economic losses, including profit loss, or any special, indirect, or consequential damages resulting from the provision of services. Clients are responsible for disclosing relevant medical information prior to each treatment, and Shape Zone is not liable for any damages resulting from failure to provide such information. Clients must comply with all post-treatment care instructions. Use of Website and Price Lists
Shape Zone makes no guarantees regarding the error-free use of its website or communications. Any information provided is subject to change without notice, and Shape Zone is not liable for any damages arising from the use or inability to use the site.Complaints Procedure
Shape Zone is committed to treating clients fairly and respectfully. Complaints can be made in person, by phone, or in writing. Shape Zone will assist with the complaint process. Complaints will be investigated, and a response provided within 20 working days. For treatment-related complaints, an additional consultation may be required with the relevant practitioner or Clinic Manager.Discount and Voucher Codes
Discounts apply only to full-priced services and cannot be combined with other promotions or offers. Discount codes have no cash value, are valid only for single full-priced services, and cannot be applied after a booking is made.
Shape Zone reserves the right to modify these terms without prior notice. It is the client’s responsibility to stay informed of the current terms before engaging with our services.Other PoliciesShape Zone reserves the right to refuse service to any customer at its discretion. However, in accordance with the UK Equality Act 2010, we will never refuse service on the basis of the following protected characteristics:– Disability
– Gender reassignment
– Pregnancy and maternity
– Race
– Religion or belief
– Sex
– Sexual orientation